Overview

• Nationwide has acknowledged delays in processing incoming payments since approximately 5:30 AM on May 16, 2025.
• The building society assures customers that queued payments will be processed automatically as soon as possible without requiring any action.
• Other banking services, including Direct Debits, standing orders, card transactions, and ATM withdrawals, continue to function normally.
• Over 200 users have reported the issue on Downdetector, with customers voicing frustrations about pending payments on social media.
• Nationwide is actively working to restore normal service and has apologized for the inconvenience caused to affected customers.