Overview

• Nationwide has distributed £50 'Thank You' payments to over 12 million members following its £2.9 billion Virgin Money acquisition.
• Payments have been made to members' current or savings accounts, mortgage Direct Debit accounts, or will be sent by cheque no later than May 14, 2025.
• Eligibility required membership as of September 30, 2024, along with specific account activity, balance, or mortgage criteria.
• Some customers have reported missing payments despite confirmation emails, prompting Nationwide to clarify its payment process and reassure members.
• The initiative highlights Nationwide’s mutual model, which has returned over £3.5 billion in member value, including through previous Fairer Share Payments.