Overview
- Digital services pause from 11pm on Saturday, January 24, until the end of Sunday for a major system upgrade.
- Retail purchases remain available at 43,500 outlets, with results on YouTube and in-store prize claims up to £500 continuing.
- Lotto and Thunderball draws proceed on Saturday evening, with online access available until 11pm that night.
- New protections include mandatory deposit and spend limits for new customers, 60‑minute auto logouts with a 10‑minute cooling‑off, and 20‑minute reality checks for instant games.
- Users will see a refreshed interface, including a new payment screen, with apps auto‑updating where enabled or prompting an update on next launch.