Overview

• Ticket sales and prize claims have been suspended since 11pm on Saturday following the Lotto and Thunderball draws and will stay offline until late Monday morning.
• Retail outlets and online channels remain down as Allwyn transfers decade-old gaming and retail systems to new platforms.
• Players can still purchase scratchcards until the full shutdown and check draw outcomes via the National Lottery website until terminals go offline, with results available on YouTube.
• The Gambling Commission has trebled hotline staffing on Sunday, quadrupled it on Monday and doubled engineering support to monitor every stage of the upgrade.
• This overhaul marks the lottery’s largest technology update in its 31-year history and is designed to enable new games, improve player experience and double weekly Good Causes funding from £30 million to £60 million.