Overview
- The helpline resolved 67,265 refund-related grievances between April 25 and December 26, 2025, spanning 31 sectors, according to the Consumer Affairs Ministry.
- E-commerce led with 39,965 complaints and Rs 32 crore returned, followed by travel and tourism with 4,050 grievances and Rs 3.5 crore in refunds.
- The ministry said an expanded network of convergence partners boosted the platform’s capacity to resolve refund disputes.
- Agency services, electronic products, and airlines joined e-commerce and travel in the top five sectors, together accounting for over 85% of the total refunds.
- Consumers can file in 17 languages via toll-free 1915, WhatsApp, app, web, SMS, or email, with cases reported from major cities to remote regions nationwide.