Overview
- Average processing times hit 109 working days in November 2025, far above the DWP’s 25‑day target, as applications more than doubled since 2018/19 to about 157,000.
- Delays and late payments have harmed job security and cashflow, with organisations reporting withdrawn job offers and particular strain on small businesses.
- The DWP has expanded staffing and nearly doubled administrative spending on the scheme since 2021/22, yet it does not expect a significant short‑term reduction in the backlog.
- Ministers are awaiting the outcome of the Keep Britain Working review before committing to wider reforms, according to the NAO.
- Claimants and advisers report steep cuts to some individual awards and extreme waits for decisions, including first‑time waits of up to nine months and up to 18 months for some self‑employed applicants.