Overview
- Microsoft CEO Satya Nadella praised Swiggy’s use of Microsoft Fabric as a “really great use case,” citing near real-time processing of billions of data points after meeting the team.
- Swiggy is running Microsoft Fabric Real-Time Intelligence to analyze live feeds such as inventory levels and road conditions and convert them into actions within seconds.
- The system now detects and halts discount coupon misuse and updates stock availability instantly, closing a prior 5–10 minute operational dashboard lag.
- Azure OpenAI chatbots handle common customer queries such as order status and power “Driver Dost” for delivery partners to assist with onboarding, earnings tracking, and route planning.
- Real-time visibility helps operations redirect riders to surge neighborhoods at national scale, with Swiggy reporting 923 million FY2025 orders and selecting Microsoft for its model choices and Foundry tooling.