Overview
- The institution began a phased resumption of in-person services on Wednesday, October 7, 2026, opening about 300–305 branches and reactivating an online, non-transferable appointment system.
- A provisional agreement signed at the Secretaría del Trabajo y Previsión Social ended the strike and allowed roughly 2,300 unionized workers to return to service.
- Nacional Monte de Piedad announced temporary customer measures that include 45 days without interest to regularize loans, 60 days of waived commissions for select fees, discounts on accrued interest, and a promotional monthly rate of 3.9% (about MXN 39.1 per MXN 1,000) for certain pawn loans.
- Benefits are conditional and contract-specific: customers must present ID and their appointment folio, consult the institution’s calendar or visit a branch to confirm new payment and commercialization dates, and some clients with last payments older than five months may need to meet additional requirements to access discounts.
- Millions of users affected by the yearlong shutdown can now request refrendos, liquidate loans, recover items and apply for new pledges but should expect branch-by-branch differences in eligibility and should use official contact channels to report problems or avoid fraud.