Overview

• The District Consumer Disputes Redressal Commission, Mumbai (Suburban) heard the case ex-parte and determined that Flynas staff failed to tag one of five checked bags at Istanbul airport.
• The panel directed Flynas to pay Rs 1.25 lakh with six percent interest from January 15, 2025, and an additional Rs 10,000 for mental agony.
• The commission cited violations of the Montreal Convention of 1999, noting no record that Flynas followed the treaty’s baggage-loss compensation procedures.
• Flynas did not attend any hearings despite formal notification, allowing the complaint to proceed without its defense.
• The ruling underscores airlines’ obligations under international liability rules and reinforces consumer protections for lost baggage claims.