Overview

• BMC is replacing its third-party booking platform with an in-house ticketing system to allow finer control over platform features.
• A dedicated WhatsApp booking number will let visitors make on-the-spot reservations when slots are available.
• Time slots will be shortened from one hour to 15 or 30 minutes with potential five-minute windows during peak periods to optimize visitor flow.
• An integrated chatbot will handle booking queries, streamlining the reservation process.
• Visitor numbers peaked at 100,000 in April before slipping to 45,000 in June because monsoon rains coincided with an inflexible hour-long booking system.