Overview

• A December 2020 return flight from Darbhanga to Mumbai was cancelled due to bad weather prompting SpiceJet to issue an alternate ticket via Patna and Kolkata
• The mismatched itinerary forced the passenger to buy another flight at his own expense and miss a scheduled PhD online examination
• On June 17 the Mumbai suburban consumer commission found SpiceJet guilty of deficient service and negligent behaviour for the booking error
• The panel acknowledged the cancellation decision stemmed from ATC safety directives but held the airline responsible for the routing mistake
• Under the order the commissioner awarded Rs25,000 for mental agony and Rs5,000 for the legal costs