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Mumbai Consumer Forum Dismisses Vegetarian Couple’s ₹6 Lakh Momo Claim

By noting the invoice indicated a non-vegetarian order, the commission ruled that strict vegetarians should avoid mixed-menu outlets.

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Overview

  • The panel dismissed Gargi Joshi and Jitesh Mundhwa’s ₹6 lakh claim after they said they were served chicken momos despite ordering vegetarian options twice.
  • It cited the invoice, which listed non-veg momos, and found no deficiency in Wow Momos’ service or proof of a wrong order.
  • The commission noted that the outlet’s display board included a “veg/non-veg” indicator at the bottom, implying both options were available.
  • The couple failed to substantiate any disrupted religious ceremony or provide details of the puja they said was affected.
  • Wow Momos stated it had refunded the order, issued a ₹1,200 goodwill voucher and alleged the complainants demanded ₹3 lakh each to harass the company.