Overview

• The South Mumbai District Consumer Disputes Redressal Commission ordered Britannia Industries Ltd and M/s Ashok M. Shah chemist shop to jointly pay Rs 1.5 lakh in compensation and Rs 25,000 in litigation costs for selling a worm-contaminated Good Day biscuit.
• The commission found that neither party produced evidence proving the biscuit packet was free from contamination and held them liable under food safety and consumer protection laws for unfair trade practices.
• In February 2019, IT professional Inderpreet Kaur Dhillon discovered a live worm in the biscuit after feeling nauseous and vomiting upon consumption.
• A Brihanmumbai Municipal Corporation food analyst report in August 2019 confirmed the presence of extraneous matter in the preserved biscuit sample.
• Despite the June 27 verdict marking the culmination of over 30 hearings, neither Britannia nor the retailer has confirmed payment or issued a public statement as the enforcement window advances.