Overview
- Dessert Therapy said the submitted photo showed telltale flaws, including unrealistic cream, malformed strawberries and a topper reading “Aappy Birthda,” indicating it was AI-generated.
- The customer, identified as Aditi Singh, claimed the Almond Praline Strawberries Dark Chocolate Cake had chocolate spillage and appeared to have fallen on one side, seeking a full refund.
- The order was placed via Zomato, and the bakery said it regularly faces false or doctored complaints on Zomato and Swiggy.
- Reactions to the Instagram post included suggestions to require unboxing videos and to maintain a pan-India ban list for fraudulent customers.
- No policy changes by Zomato or legal consequences for the customer were reported as of the latest coverage.