Overview
- The 10:42 am Badlapur–CSMT AC fast local halted at Dadar but departed with its automatic doors still closed, carrying commuters to the next stop.
- Videos from Byculla showed frustrated passengers confronting railway staff after being unable to disembark at one of the city’s busiest stations.
- Passengers said the motorman told them door controls rest with the guard, and one commuter reported the in-coach talk-back system was not working.
- A Central Railway official said the guard pressed the door controls at Dadar but they did not respond, and the doors functioned normally at Byculla.
- Commuters reported missed work and personal commitments and called for better maintenance and clearer operating protocols for AC locals.