Overview
- Ryohin Keikaku paused online order processing and shipping in Japan on Oct. 19 after Askul reported a ransomware infection.
- Askul has halted orders and shipments, suspended returns, new registrations, catalog and pharmaceutical services, and taken customer support offline.
- Undelivered orders as of Oct. 21 are being canceled sequentially, and there is no timeline for full service restoration.
- No ransomware group has claimed responsibility and neither company has disclosed a ransom demand, with possible data theft still under review.
- The disruption is confined to Muji’s Japan operations as overseas stores continue normally, and shares of Ryohin Keikaku and Askul fell on Oct. 20.