Overview
- Subway ridership reached about 4.56–4.6 million on Thursday, the busiest day since COVID, with roughly 90% tapping to pay.
- The OMNY contractor shifted processing to the cloud in early October, which the MTA says virtually eliminated backlogs and sped up charge postings.
- Thirty customer service centers will be open by year-end, with more agents and the 511 line available for transition support and billing questions.
- MetroCard swipes will continue to work into 2026, with the final shutdown date still to be announced.
- OMNY applies a weekly fare cap granting free rides after 12 taps within seven days when the same device or card is used.