Overview
- MSRTC’s toll-free helpline 1800-221-251 (1800221251) is now active statewide for reporting delays, cancellations and breakdowns affecting student travel.
- Depot supervisors must be present in uniform at major student-heavy stops from 5 pm to 6 pm on weekdays and remain until all students board safely.
- Depot managers and supervisors will face suspension or compulsory leave if verified mismanagement leads to academic loss such as missed classes or exams.
- Contact numbers for divisional controllers across all 31 divisions are being shared with schools and colleges to enable direct escalation by principals, teachers and students.
- The measures were ordered by Transport Minister Pratap Sarnaik after complaints at Dharashiv Central Bus Stand, with the MSRTC General Manager (Traffic) instructed to implement them immediately.