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2h ago

MSP Tops J.D. Power 2025 Airport Rankings as Satisfaction Rises

Rising scores reflect recent terminal upgrades with stronger concessions.

A replica WNBA court inside the Indianapolis International Airport.
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Minneapolis-Saint Paul International Airport, in Minnesota, pictured, was the satisfaction winner in J.D. Power's mega airport category.

Overview

  • Overall satisfaction across North American airports increased 10 points to 619 on J.D. Power’s 1,000-point scale.
  • Category leaders: Minneapolis–Saint Paul led mega airports with 660, John Wayne (Orange County) topped large with 730, and Indianapolis led medium with 713.
  • Longtime laggards nudged upward yet remain low: Newark ranked last among mega airports at 565, and Cleveland scored 611, 17th of 18 medium airports.
  • Big renovation programs feature prominently in the outlook, with J.D. Power warning of short-term pain from projects such as Cleveland’s planned $1.6 billion terminal rebuild and Chicago O’Hare’s overhaul.
  • The study, based on 30,439 surveys fielded from July 2024 to July 2025, cites improved food, beverage and retail as key drivers of this year’s gains.