Overview

• The Wrights boarded the Virtuosa on July 12 for a two-week, £8,000 cruise marketed as family-friendly but say rampant drunkenness forced them to hide in their cabin.
• One inebriated passenger vomited next to the family’s Scrabble game and took over an hour for staff to clean up, according to the father.
• Black soot from the ship’s funnels coated children Jack and Molly, triggering an allergic reaction that required medical treatment for Molly.
• Guest services initially dismissed the soot complaint as a routine occurrence when leaving port, leaving the family’s concerns unaddressed.
• MSC Cruises has expressed regret over the experience and will reach out to review the Wrights’ claims, who continue to seek an apology and partial refund.