Overview

• Rachel Higham’s departure was communicated to staff in an internal memo on Thursday that the company confirmed as genuine.
• Operations director Sacha Berendji will assume oversight of digital and technology alongside his property and store development duties.
• M&S previously indicated it was not currently recruiting a permanent replacement for the chief digital and technology officer role.
• The April attack, claimed by Scattered Spider, shut down online sales and click-and-collect for weeks, though core services have since been restored.
• The incident is estimated to have cost up to £300 million, and the company expects insurance to cover part of the losses.