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6d ago

M&S Technology Chief Steps Back After £300 Million Ransomware Hit

Retail director Sacha Berendji now oversees technology during the retailer’s ongoing recovery.

M&s tech chief leaves months after cyber attack cost it £300m
A pedestrian walks past the Marble Arch branch of British retailer Marks & Spencer Plc in central London, Britain, May 18, 2025. REUTERS/Carlos Jasso/File Photo
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Overview

  • Marks & Spencer confirmed in an internal memo on Thursday that chief digital and technology officer Rachel Higham is stepping back for a career break.
  • Berendji, currently retail director, will take on Higham’s responsibilities as the company pursues remediation and stabilizes systems.
  • The Easter ransomware attack, claimed by Scattered Spider, forced M&S to pull systems offline, pausing online sales and click-and-collect before phased restoration.
  • M&S expects to be about £300 million out of pocket from the incident, with a portion anticipated to be recovered through insurance.
  • Investigations into the spring retail cyberattacks have progressed with arrests reported in July, and M&S says it continues to cooperate with authorities.