Overview

• M&S resumed standard online orders to England, Scotland and Wales on June 10 after suspending its website on April 25 following a ransomware attack.
• The retailer cut home delivery times from ten days to five days for customers in those regions to rebuild confidence in its service.
• A wider range of third-party labels including Adidas, Columbia and New Balance has been added back to its online store as part of the phased relaunch.
• Click & Collect, next-day and nominated-day deliveries along with services for Northern Ireland and international customers are due to resume in the coming weeks.
• Investigations traced the breach to hacker groups exploiting third-party contractor logins, compromising contact details and birthdates while leaving financial data secure.