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M&S Restores Click and Collect, Concluding Months-Long Cyber Disruption

Restoring click and collect lets M&S finalize investigations, bolster cyber defenses, recoup losses through insurance claims, conclude its digital recovery.

Pedestrians walk past the Marble Arch branch of British retailer Marks & Spencer Plc in central London, Britain, May 18, 2025. REUTERS/Carlos Jasso/File Photo
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Overview

  • M&S has fully reinstated its click and collect service for clothing, home and beauty products after a nearly four-month suspension following the April ransomware attack.
  • The service return marks completion of M&S’s phased recovery plan, which resumed home delivery in June and restored website browsing and other online offerings in July.
  • M&S forecasts the breach will cost about £300 million in lost operating profit for 2025/26 and expects to halve the impact through insurance claims and cost controls.
  • Collaboration with cybersecurity experts, the National Cyber Security Centre and UK law enforcement has led to four arrests of individuals linked to suspected DragonForce and Scattered Spider hackers.
  • With digital services restored, M&S is now focusing on concluding regulatory investigations and strengthening cybersecurity to prevent future breaches.