Overview

• Marks & Spencer's online and app orders have been suspended for six consecutive days following a major cyberattack, with no clear timeline for resolution.
• Approximately 200 agency workers at the Castle Donington distribution centre have been told to stay home due to reduced operations, while permanent staff continue as normal.
• Shares have fallen nearly 9% since the April 22 disclosure, erasing over £700 million in market value and sparking concerns over financial and reputational damage.
• Experts suggest the attack is likely ransomware-related, prompting M&S to take systems offline and engage external cybersecurity firms to investigate and mitigate risks.
• The retailer has assured customers that stores remain open, contactless payments have been restored, and no customer action is required at this time.