Overview

• Marks & Spencer has paused online orders for a fifth consecutive day, citing ongoing efforts to manage a major cyber incident that began over the Easter weekend.
• Some stores are experiencing product shortages, with empty shelves reported, while in-store payment systems and click-and-collect services have largely been restored.
• The retailer has engaged cybersecurity experts, including CrowdStrike, and reported the incident to the National Cyber Security Centre and data protection authorities.
• Approximately 200 agency workers at the Castle Donington distribution center were sent home due to reduced operations, highlighting the attack's impact on logistics and workforce deployment.
• The incident has wiped over £700 million off M&S’s market value, with experts estimating daily revenue losses of up to £3.5 million from halted online sales.