Overview

• Staff must be available across 26–28 December and are required to work at least one of those days under the new roster.
• Boxing Day now counts toward annual leave for most employees, with only a limited number able to book the day off.
• Large stores will remain closed on the bank holiday, but M&S confirms more colleagues will work than in recent years to reset for 27 December.
• An internal document cites insufficient coverage last year—over 40% of permanent and 30% of seasonal workers missed a peak day—as the reason for the change.
• Reports indicate about a quarter of store staff will work on Boxing Day, while some employees describe the move as a "slap in the face" after a disruptive spring cyber-attack.