Overview

• M&S suspended all online orders on April 25 after a cyber incident that first disrupted contactless payments and click-and-collect services
• Shoppers praise the retailer’s new summer collection but face frustration over limited availability of smaller sizes and petite ranges in stores
• CEO Stuart Machin apologised on April 22 and confirmed that physical stores remain open despite suspended digital ordering capabilities
• The company has enlisted cybersecurity experts and notified the National Cyber Security Centre to investigate and contain the breach
• Marks & Spencer warns that order-processing disruptions will likely persist through June and July before full services can resume