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M&S cyber incident suspends online sales as summer collection runs low on sizes

Marks & Spencer expects online services to remain offline through July pending resolution by security experts

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Overview

  • M&S suspended all online orders on April 25 after a cyber incident that first disrupted contactless payments and click-and-collect services
  • Shoppers praise the retailer’s new summer collection but face frustration over limited availability of smaller sizes and petite ranges in stores
  • CEO Stuart Machin apologised on April 22 and confirmed that physical stores remain open despite suspended digital ordering capabilities
  • The company has enlisted cybersecurity experts and notified the National Cyber Security Centre to investigate and contain the breach
  • Marks & Spencer warns that order-processing disruptions will likely persist through June and July before full services can resume