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MPs Press UK Telecoms After Report Finds Widespread Home Wifi Failures

Industry leaders say the remaining hurdle is fixing in-home performance despite major fibre investment.

Overview

  • An Airties-commissioned study reports that about 79% of Britons experience wifi problems monthly, with roughly 1.2 million facing disruptions every day.
  • ONS data indicates nearly 10 million people work hybrid and around 5 million work fully remotely, heightening dependence on reliable home connections.
  • Iain Duncan Smith and Greg Stafford call for providers to improve in-home reliability, citing lost working hours and a drag on economic growth.
  • Experts say extensive fibre rollouts are in place but stability inside homes now requires better wifi software, hardware and provider-managed solutions.
  • While 71% of affected users contact their provider, only 24% switch, and Which? ranks Zen Internet, Plusnet and Utility Warehouse highest for reliability with Virgin Media at the bottom.