MPs Demand Overhaul of Post Office Horizon Compensation Process

A parliamentary report criticizes delays, legal costs, and the Post Office's role in administering redress for victims of wrongful convictions.

The Business and Trade Committee has called for the Post Office to be removed from overseeing compensation schemes for victims of the Horizon IT scandal, citing inefficiency and lack of trust.
Of the £1.8 billion allocated for compensation, only £499 million has been paid, with some victims still waiting for redress years after applying.
Legal fees have consumed £136 million—27% of the total paid in compensation—with MPs labeling the costs 'out of control' and demanding greater transparency.
The committee recommends legally binding timeframes for compensation payments, with financial penalties if deadlines are missed, to prevent further delays.
Victims face a complex claims process without adequate legal support, prompting calls for free legal advice and external mediation to simplify and expedite settlements.