Overview
- West Dorset MP Edward Morello called in Parliament to strengthen Ofcom’s powers and require retailers to disclose which courier will deliver items.
- Evri confirmed it removed the contractor serving the affected area around two weeks ago and says local teams are closely monitoring deliveries.
- Residents in Romsey and west Dorset report parcels going missing, being delivered to the wrong village, or falsely logged as delivered, with losses running to hundreds of pounds.
- One Romsey complainant says customer service was dismissive and compensation inadequate, though Evri says it offered a goodwill resolution.
- Evri defends performance, citing 900 million parcels a year, £36 million invested before peak, recognition from Citizens Advice for improved scores, and high Trustpilot ratings.