Overview

• Julie Grant returned her brand-new Honda Jazz eight times between March 14 and April 9 due to recurring brake problems.
• Vertu Honda Newcastle maintained that diagnostics showed no mechanical fault and blamed the issues on her driving style.
• The Motability scheme terminated her lease contract citing 'mechanical reasons' and provided £227.25 in compensation and a £100 refund.
• Grant reported unsafe driving conditions, including steering jams and ineffective brakes, which she said made the car dangerous to use.
• Grant has since secured a replacement vehicle, while Vertu Honda Newcastle continues to deny any fault with the original car.