Overview

• The move is aimed at cutting idle time by ensuring employees spend more hours restocking shelves and helping customers rather than working in backrooms.
• Morrisons attributed a 4.2% rise in first-quarter sales to £3.9 billion to its focus on value pricing and expanded loyalty rewards.
• The retailer added £58 million in cost savings this quarter, pushing toward its target of £1 billion of cuts by the end of its 2026 financial year.
• Customer satisfaction climbed to 79.1 in the UK index, its best score since 2018, although it still trails larger rivals such as Tesco and Aldi.
• Trials of revamped store layouts, including farm-shop counters and pre-packaged meat displays, are underway to drive operational agility and in-store experience enhancements.