Overview
- Customers start a return in their Amazon account, scan a QR code at the kiosk, and drop off eligible items without labels or boxes.
- Kiosks are positioned next to in-store Amazon Lockers or the customer service desk for quick access during a shop.
- Participating Morrisons locations appear as a choice within Amazon’s returns flow, with availability checkable via Morrisons’ online store finder.
- The kiosks join a wider suite of services in Morrisons stores such as photo printing, parcel collection, laundromats, key cutting, and cash deposit points.
- Recent customer and community measures highlighted by Morrisons include Talking Tills for a slower checkout experience and seasonal support through a £50,000 Morrisons Foundation donation and 400 free Christmas meals with Age UK.