Morrisons Faces Christmas Chaos as IT Glitch Disrupts Deliveries and Discounts

The UK supermarket apologizes after system failures delay food orders and leave customers without loyalty card savings on the busiest shopping day of the year.

Morrisons experienced widespread IT issues on December 23, causing disruptions to its More Card loyalty program and delays in Christmas food deliveries.
Customers reported canceled or delayed online orders, with some left without essential items for their holiday meals.
Loyalty card discounts failed to apply at tills, leading to unexpected charges for shoppers, while the Morrisons website also faced outages.
The supermarket apologized and offered a 10% discount on purchases as compensation, while making top loyalty discounts available to all shoppers temporarily.
Affected customers expressed frustration over poor communication, with some considering switching to other supermarkets for future shopping.