Overview

• Monzo's 'Undo Payments' feature, launched on May 14, 2025, allows customers to cancel mistaken or fraudulent transfers within seconds after confirmation.
• The default undo window is set at 15 seconds but can be customized to 10, 30, or 60 seconds, or disabled entirely, for greater user flexibility.
• Monzo's research revealed that nearly a third of UK adults made payment errors in the past year, resulting in over £825 million being transferred by mistake.
• The tool aims to address the frustration of recovering funds from accidental transfers, which Monzo describes as a slow and unreliable process.
• The feature is now live for many of Monzo's 12 million users and will be rolled out to all customers over the next few months.