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Monzo Explores UK Mobile Service, Weighing MVNO Model in Early Talks with Networks

The bank says it is exploring the product to tackle customer pain points in mobile contracts.

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The bank’s move follows complaints by its own customers about their mobile phone packages
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Overview

  • Monzo confirmed it is in the early stages of developing a digital SIM and monthly contract offering, with no launch timeline.
  • The firm is discussing wholesale access with major UK operators and would resell service rather than build its own network.
  • The initiative aims to cross-sell to more than 13 million customers and diversify revenue beyond financial products.
  • Analysts say new fintech entrants could pressure incumbents on price and roaming terms, with Revolut, Klarna and Octopus also pursuing mobile offerings.
  • This exploration follows rapid growth in revenue and customers and a recent £21 million FCA fine over historical anti-money-laundering controls.