Overview
- User reports of problems rose shortly after 3pm UK time, peaking around 3:16pm according to DownDetector.
- Monzo’s status page said it had spotted platform issues and was investigating, with no explanation or estimated resolution time.
- Customers reported failed logins, missing balances and stalled payment screens, sharing screenshots on social media.
- A spokesperson said Monzo activated its independent Stand-in system, allowing card payments, cash withdrawals and bank transfers to continue.
- Monzo also flagged degraded performance across the app and payments, a disruption that heightens resilience questions for an app‑first bank with over nine million UK users.