Overview

• The union began the stoppage at midnight on October 1, shutting roughly 300 branches nationwide and suspending in-person services.
• Union leaders allege systematic breaches of the collective agreement, citing extended workdays without legally required meal breaks, unpaid extra hours, withheld wage adjustments and unilateral promotions.
• Management says it has complied with the 2024 accord and defends a digital vacancy process known as boletinación that uses training, technical evaluations and open competitions to select candidates.
• The Labor Ministry reiterated its offer to mediate and noted that the March 1, 2024 agreement modifying the collective contract was approved by 84.2% of workers.
• The institution assured customers that pledged items remain inventoried and insured and directed clients to digital payment and refrendo options with temporary extensions and fee waivers during the closure.