Overview
- The labor strike that began on October 1, 2025 has forced the closure of more than 300 Nacional Monte de Piedad branches and left clients unable to retrieve pledged items.
- The institution says pledged goods remain safeguarded in branch vaults but acknowledges there is no date to resume in-person service nearly ten months after the walkout.
- A June 18 court decision that protected social benefits in the collective agreement strengthened the union’s position and led both sides to accept confidential mediation by the Secretaría del Trabajo y Previsión Social.
- To reduce client harm, Monte de Piedad has extended commercialization and payment deadlines, launched and promoted remote payment channels including the Mi Monte app, SPEI, Oxxo and Banamex routes, and temporarily suspended some commission fees.
- Clients who miss refrendos or fail to meet the adjusted calendar can incur extra interest and risk loss of their items, a reality that fuels growing public frustration on the institution’s social channels and could increase pressure for a public update or faster resolution.