Overview
- The labor strike that began on October 1, 2025 has left more than 300 Monte de Piedad branches closed and suspended all in-person services.
- Branch vaults are reported closed by order of the competent authority so neither union representatives nor management can remove stored pawned items.
- Nacional Monte de Piedad continues to offer remote options for customers to check contracts and pay interest through Mi Monte Web, Mi Monte App, phone lines, Banamex, OXXO, and SPEI.
- Profeco’s ConciliaExprés lets customers who fully paid their loans file a claim to seek return of items but filing does not guarantee immediate delivery while the strike and authority restrictions remain in place.
- Interest and refrendo charges keep accruing during the suspension, so customers should preserve payment receipts and contract numbers and use remote payment channels to avoid losing rights to their items.