Overview
- A labour agreement signed at the Secretaría del Trabajo y Previsión Social ended a roughly 364‑day strike and the institution reopened for in-person service on Wednesday, October 7, 2026.
- The bank-style roll‑out requires customers to schedule a personal online appointment, present an official ID and the confirmation folio, and visit branches during fixed hours to be served.
- Nacional Monte de Piedad announced temporary relief to help affected clients, including 45 days without interest to regularize accounts, discounts on accrued interest, waived commissions for a limited time and a promotional 3.9% monthly rate for certain pawn loans.
- Operations resumed at about 301–305 branches with several thousand unionized staff back on duty, and the institution created an interactive calendar and customer hotlines to guide users through contract changes.
- Early reopening days produced long lines and isolated processing problems such as payments not yet reflected in systems, prompting on‑site management, a public apology from director José Antonio Murillo Garza and a direct email channel for case follow‑up.