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Money and Mental Health Presses Banks for Standard Tools After Findings on Risky PIN Sharing

The charity wants carers’ cards, third-party alerts and payment controls built into current accounts, with its plan positioned for inclusion in the Financial Inclusion Strategy.

Overview

  • New analysis reports that 42% of people with mental health problems have wanted trusted help with day-to-day finances and 22% have shared PINs or account details to get it.
  • A review of 18 current account providers found seven offer carers’ cards, three provide third‑party notifications and only one allows partial access or payment controls.
  • The charity warns inconsistent support pushes people toward unsafe workarounds that raise the risk of fraud, financial abuse and potential breaches of account terms.
  • Its campaign calls for a sector-wide, consistent package of tools and a review of the power-of-attorney route to better suit fluctuating mental health needs.
  • UK Finance says banks have developed some options but legal duties make safe third‑party access complex, while sponsor Nationwide backs more accessible tools and the charity kept editorial control.