Overview

• Sections of the underground Jogeshwari–Cuffe Parade stretch report zero cellular signal, with commuters citing dead zones particularly between Acharya Atre Chowk and Cuffe Parade.
• Digital payments and QR ticketing frequently fail underground, forcing passengers to go to street level or seek cash and small change to buy tickets.
• MMRC says BSNL has been onboarded and full mobile coverage will be available soon, while reports indicate private operators have not fully cooperated on upgrades.
• Free Wi‑Fi is available at stations but is described by riders as patchy, with OTP-based logins stalling without a mobile network and some devices unable to detect the network.
• In a new step to ease access, MMRC introduced WhatsApp-based ticketing that lets users message 91-98730-16836 and scan station QR codes to generate up to six tickets, with UPI free of extra fees and minimal charges for cards.