Overview
- Mitchum says the formula did not change but a revised process for one raw material altered how some roll-ons interacted with skin.
- The brand published batch codes for affected 100ml products and reverted to the original process while working with retailers to clear remaining stock.
- No formal recall has been issued, with the company opting for voluntary removals of limited batches in the three affected markets.
- Users on TikTok and Instagram report severe reactions including burns, blisters, infections and scarring, with men and women describing pain that disrupted daily activities.
- Following criticism of its “temporary irritation” phrasing, Mitchum urged customers to stop using suspect batches, contact customer care for refunds or compensation, and seek medical advice if symptoms persist; experts have highlighted fragrance components such as acetyl cedrene and vanillin as potential irritants.