Overview

• An internal investigation found no formula change, with a modified raw-material production method altering how the roll-on interacts with skin for some users.
• Mitchum says the issue is confined to select 48-hour 100ml roll-on batches sold in the UK, Ireland and South Africa and it is removing those from shelves.
• The company published batch numbers eligible for refunds and asked affected customers to contact Mitchum UK Customer Care.
• Mitchum stated other products are unaffected as social media posts documented burns, rashes and pimples linked to the roll-on.
• TikTok reports, including a video that exceeded two million views, prompted wider attention, while health guidance advises stopping use, washing the area and seeking medical advice if symptoms worsen.