Overview

• Mery Caldass and Alejandro Cid relied on a ChatGPT response that incorrectly stated no visa was needed for Puerto Rico, causing them to attempt boarding without an approved ESTA.
• A tearful TikTok video of the couple at the airport went viral, drawing widespread commentary on user responsibility and the limits of generative AI.
• Journalists note that Puerto Rico follows U.S. Visa Waiver Program rules requiring an approved ESTA for short stays, and airlines will deny boarding without it.
• The couple later resumed their trip and shared updates from Puerto Rico, including footage from a Bad Bunny concert.
• Observers point to this incident as a cautionary example of AI ‘hallucinations’ and urge users to verify time-sensitive advice with official sources.