Overview
- Santa Clara County Environmental Health conducted a follow-up inspection on Monday and approved Pho Love to reopen, with officials announcing the decision Tuesday.
- The restaurant was temporarily closed last week after inspectors documented unrefrigerated chicken on the floor, a live cockroach, improper handwashing, and missing food-handler cards.
- Officials said the major violations were corrected, sanitizer procedures were in place, and a pest-control review found no current cockroach activity during the reopening inspection.
- According to the official report, the employee seen in the video said they tried to thaw frozen ribs by slamming them outside due to limited prep space, then discarded the contaminated meat without serving it.
- The owner reports hate messages and hesitation about reopening quickly, the employee in the video has reportedly been fired, and an unannounced follow-up inspection is planned in the coming weeks.