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Millions Remain Offline After Reliance Jio’s Major Network Outage

Reliance Jio has offered no timeline for repair, prompting customers to seek individual support through JioCare’s social media messages

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Overview

  • Users across Mumbai, Delhi, Bengaluru and other regions continue to experience total signal loss and restricted 5G access following the July 6 collapse.
  • DownDetector recorded over 80% of reports citing “no signal,” marking the most severe disruption since Jio’s nationwide blackout on June 16.
  • Numerous subscribers with active 5G plans have been downgraded to 4G service, exacerbating concerns over network resilience.
  • Reliance Jio has remained publicly silent on the root cause and has not provided any estimate for restoring voice or data connectivity.
  • The JioCare account on X is responding to complaints via direct messages even as regulatory scrutiny from TRAI and competitive pressures intensify.