Overview

• Users across Mumbai, Delhi, Bengaluru and other regions continue to experience total signal loss and restricted 5G access following the July 6 collapse.
• DownDetector recorded over 80% of reports citing “no signal,” marking the most severe disruption since Jio’s nationwide blackout on June 16.
• Numerous subscribers with active 5G plans have been downgraded to 4G service, exacerbating concerns over network resilience.
• Reliance Jio has remained publicly silent on the root cause and has not provided any estimate for restoring voice or data connectivity.
• The JioCare account on X is responding to complaints via direct messages even as regulatory scrutiny from TRAI and competitive pressures intensify.