Overview
- The restaurant announced the shutdown on Facebook around 1:20 p.m. on December 25 after engineers could not initially fix the extractor system, which prevents ovens from operating under safety protocols.
- Miller & Carter says 78 parties had Christmas Day bookings at the Hockley Heath site, and that each will receive a full refund, a complimentary three-course meal and a round of drinks.
- Some diners reported late or no direct notification before their reservation times and criticized the lack of immediate alternatives or takeaway options.
- One cited party of 13 described the day as a write-off after paying for the set menu typically priced at about £105 per person.
- The company says a part was couriered roughly 90 miles from Blackburn, the kitchen was operationally ready by 6 p.m. on Christmas Day, and the restaurant welcomed guests on Boxing Day as planned.